If you are not completely satisfied with your purchase from the online store, you may return your unused item with the original hangtags attached within 30 days of your order date for a full refund of the original purchase price, minus the shipping and handling charges. To ensure credit, please make sure to have all paperwork, parts and accessories enclosed with the returning product. Please allow 14 business days for us to process your return The Customer is responsible for return shipping and insurance on returns, except where defective or mis-shipped products are sent. We recommend that you pack the item securely in the original shipping carton, that you insure the package and that you keep the shipping receipt on hand until the credit is issued. To process a return, a return authorization number will be required. To initiate the return, simply contact Online Customer Support. Customer support will provide you with an RA# that will need to be noted on your enclosed paperwork. Customer service will also provide you with shipping & packing instructions. As soon as the returned product has been received and processed at our return center, your credit card will be credited. Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement. If your order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, it's retail value will be deducted from your refund. Note that items purchased on can only be returned to