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Getting the right support…

SWISSGEAR products are manufactured under license from Wenger S.A. by various companies around the world. Please click on the appropriate section below and review the information provided to get support for your particular item.

Group III International
1-405-607-9477 or by email at bulksales@swissgear.com
Mon - Fri 9 AM to 5 PM EST (excluding holidays).

Victorinox Swiss Army Inc.
1-800-243-4032 or by email at consumerinquiries@swissarmy.com
Mon - Fri 9 AM to 5 PM EST (excluding holidays).

QUICK TIP:How to check the Manufacturer of your SWISSGEAR item

If you recently purchased the item, a quick review of the hang tag would be the best way to identify the maker of your officially licensed SWISSGEAR product. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. This label often has the manufacturer listed at the bottom or on the reverse side.

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QUICK TIP:How to check the Manufacturer of your SWISSGEAR item

If you recently purchased the item, a quick review of the hang tag would be the best way to identify the maker of your officially licensed SWISSGEAR product. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. This label often has the manufacturer listed at the bottom or on the reverse side.

QUICK TIP:How to check your order status

To quickly get the status of your order click here or use the Track My Order link in the footer. Next, enter your SWISSGEAR order ID# (the number found in your confirmation email), last name, and zip code. Then click the continue button to display your order status and tracking information.

How to return your order

Returning a recently purchased item? No problem! Log in to your account and select "My Returns" from the left navigation and then click on "Request New Return" to initiate a return. Got it as a gift or didn’t create an account? Click here to submit your return request.