Warranty Information

LIMITED WARRANTY

3 YEAR LIMITED WARRANTY

WATCHES

Every SWISSGEAR watch is built with precision and crafted to last. We proudly back our timepieces with a 3-year limited warranty from the date of purchase.

This warranty applies only to authentic SWISSGEAR watches purchased directly from SWISSGEAR.com or authorized retailers. Coverage is valid for the original purchaser or someone who received the product as a gift, as long as valid proof of purchase is provided. Watches purchased from unauthorized sellers — including third-party marketplaces such as eBay, resellers on Facebook Marketplace, or other non-authorized online or retail sources — are not covered.

What’s Covered

If your watch shows a defect in materials or workmanship within 3 years of purchase, we’ll make it right. This includes:

  • Movement: Mechanical or quartz movement failures not caused by damage or misuse

  • Hands: Loose, detached, or non-functioning hands

  • Dial: Manufacturing defects affecting function or readability

If your claim is approved, we’ll provide a replacement watch or store credit of comparable value. If the exact model is unavailable, a similar style will be provided.

What’s Not Covered

This warranty does not cover:

  • Battery life or battery replacement

  • Normal wear and tear such as scratches to the case, crystal, strap, or bracelet

  • Water damage to internal components if the watch is not labeled as water-resistant

  • Damage from drops, impacts, or accidents

  • Improper use, misuse, or exposure to extreme conditions

  • Unauthorized repairs or service by anyone other than SWISSGEAR

  • Loss, theft, or cosmetic damage that does not affect function

How to File a Claim

  1. Visit our Warranty Portal to start your claim

  2. Have your proof of purchase ready — an order confirmation or receipt is required

  3. Upload photos and a brief description of the issue

  4. Our team will review your claim and follow up with next steps

Our Commitment

We build watches to last, and we stand behind every one. If something goes wrong that shouldn’t have, we’ll take care of it. That’s our promise.

This warranty gives you specific legal rights, and you may also have other rights that vary by state or country. We reserve the right to decline claims that do not meet warranty conditions.

 

5 YEAR LIMITED WARRANTY

BACKPACKS, DUFFELS, BUSINESS CASES & TRAVEL ACCESSORIES

Every SWISSGEAR product is built with reliability in mind. That’s why our backpacks, duffels, business cases, belts, wallets, and travel accessories are backed by a 5-year limited warranty from the date of purchase.

This warranty applies only to authentic SWISSGEAR products purchased directly from SWISSGEAR.com or authorized retailers. Coverage is valid for the original purchaser or someone who received the product as a gift, as long as valid proof of purchase is provided. Products purchased from unauthorized sellers — including third-party marketplaces such as eBay, resellers on Facebook Marketplace, or other non-authorized online or retail sources — are not covered.

What’s Covered

If your product shows a defect in materials or workmanship within 5 years of purchase, we’ll make it right. This may include:

  • Broken or failing zippers

  • Torn or frayed seams or stitching failures

  • Handles, straps, or buckles that detach or break under normal use

  • Hardware malfunctions

  • Interior or exterior fabric defects affecting function

If your claim is approved, we’ll provide a replacement or store credit of comparable value. If the exact item isn’t available, a similar style or color will be offered.

What’s Not Covered

This warranty does not cover:

  • Normal wear and tear or cosmetic damage (scuffs, scratches, fading)

  • Damage from misuse, overloading, or improper care

  • Accidental damage or airline/carrier damage (file claims directly with the carrier)

  • Loss, theft, or damage not related to a manufacturing defect

  • Alterations or repairs made by unauthorized service providers

  • Damage from exposure to extreme conditions (chemicals, prolonged sun, moisture)

Note on Leather Products: Natural variations such as grain differences, markings, slight color changes, and folds are normal characteristics of genuine leather and not considered defects.

How to File a Claim

  1. Visit our Warranty Portal to start your claim

  2. Have your proof of purchase ready — an order confirmation or receipt is required

  3. Upload photos and a brief description of the issue

  4. Our team will review your claim and contact you with next steps

Our Commitment

From daily commutes to global travel, your gear should keep up. If something goes wrong that shouldn’t have, we’ll take care of it — that’s our promise.

This warranty gives you specific legal rights, and you may have additional rights that vary by state or country. We reserve the right to decline claims that do not meet warranty conditions.

 

10 YEAR LIMITED WARRANTY

LUGGAGE & TRAVEL BAGS

Every SWISSGEAR bag is built to handle life on the move. From durable materials to tested craftsmanship, we proudly back our products with a 10-year limited warranty from the date of purchase.  

This warranty applies only to SWISSGEAR products purchased directly from the SWISSGEAR website or from authorized retailers. Coverage is valid for the original purchaser or someone who received the product as a gift from the original purchaser, provided valid proof of purchase can be presented. Products purchased from unauthorized sellers — including third-party marketplaces such as eBay, resellers on platforms like Facebook Marketplace, or other non-authorized online or physical stores — are not covered. 

What’s Covered

If your luggage or travel bag shows a defect in materials or workmanship within 10 years of purchase, we’ll make it right. This includes: 

  • Zippers: Misaligned teeth preventing closure, broken zipper pulls, or zippers that no longer open or close properly. 

  • Handles: Telescoping handles that fail to extend/retract, or fixed handles that detach from the bag

  • Wheels: Wheels that are damaged, missing, or no longer function as intended. 
  • Stitching: Seams that unravel or stitching that fails under normal use. 
  • Shells: Cracks or breaks in the hard shell that compromises the bag's integrity. 
  • Fabric Tears: Tears or rips in fabric that affect the bag's functionality. 

If your claim is approved, we’ll provide a replacement or store credit of comparable value. If the exact item isn’t available, a similar model or color will be provided.

What’s Not Covered

This warranty does not cover:

  • Misuse: overstuffing beyond capacity, exposure to extreme conditions, intentional damage or excessive force. 

  • Accidents or improper handling that exceeds normal wear. 

  • Normal wear and tear or cosmetic damage, such as scuffs, scratches or fading, that doesn’t affect function.  

  • Damage caused by airlines or shipping carriers (should be reported directly to them). 

How to File a Claim

  1. Visit our  Warranty Portal to start your claim. 

  1. Have your proof of purchase ready — an order confirmation or receipt is required. 

  1. Upload photos and a brief description of the issue. 

  1. Our team will review your claim, communicate with you, and provide a resolution within 30 days. 

There’s no need to send your bag back. If your claim is approved, you’ll receive instructions to redeem your replacement or store credit directly. 

Our Commitment

We design every SWISSGEAR bag to go the distance. If something goes wrong that shouldn’t have, we’ll take care of it. That’s our promise to you. 

This warranty gives you specific legal rights, and you may also have other rights which vary by state or country. We reserve the right to decline claims that do not meet the warranty conditions.