Refund policy
If you are not completely satisfied with your purchase from the SWISSGEAR.com online store, you may return your unused item in its original packaging and hangtags still attached within 60 days of your order date for a full refund of the original purchase price, minus the shipping and handling charges. To ensure credit, please make sure to have all paperwork, parts and accessories enclosed with the returning product. Please allow 14 business days for us to process your return.
The Customer is responsible for return shipping and insurance on all returns at the current carrier rates, except where defective or mis-shipped products are sent. We recommend that you pack the item securely in the original shipping carton, that you insure the package and that you keep the shipping receipt on hand until the credit is issued.
To process your return, a SWISSGEAR return authorization number will be required. Click here or visit https://returns.swissgear.com/. To get started, enter your order number as well as the email address used to place the order. You will then be prompted to answer a few simple questions about your product to determine your eligibility for an RMA. Once approved you will be provided with return instructions as well as a pre-paid shipping label.
As soon as the returned product has been received and processed at our return center, your original form of payment will be credited. Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement.
If an item is received beyond the 60-day return period, without an approved RMA number or is not in “returnable” condition as described above, the customer will not be eligible for refund or replacement and will be responsible to pay for the item to be shipped back to them. After 60 days, if payment is not received for the return shipping of the non-returnable goods, the product will be destroyed.
We understand that mistakes can happen. If you realize that you have returned the wrong item, please contact our Customer Support Team as soon as possible.
While we will make every reasonable effort to assist, we cannot guarantee that incorrectly returned items can be located or recovered. Due to the volume of returns processed, items received that do not match the authorized return may not be retained. As a result, SWISSGEAR is unable to provide reimbursement or compensation for incorrectly returned items that cannot be recovered.
If you believe you have sent the wrong item, please contact customersupport@swissgear.com immediately so we can review the situation and determine whether assistance is available.
Note that items purchased on www.SWISSGEAR.com can only be returned to SWISSGEAR.com.
Warranty replacements must go through the warranty claim process. See the warranty information page for more details.
FREE GIFT WITH PURCHASE
If your SWISSGEAR.com order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, it's retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.