Warranty & Repairs

Limited Warranty

3 Year Limited Warranty

BACKPACKS, BUSINESS CASES, TRAVEL ACCESSORIES, BELTS & WALLETS

SWISSGEAR.com is proud to stand by the quality craftsmanship of the Backpacks, Business Cases, Travel Accessories, Belts and Wallets that we sell. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for three years from the original date of purchase. If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of our original SWISSGEAR.com sales receipt, which serves as proof of purchase to validate your warranty.

If we determine that an identical replacement is not available, we will provide you with a product of comparable value. This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim. Please note that leather products may contain folds, markings, grain inconsistencies and variances in shade. These are natural occurances in leather and are not considered defects. Should you need to return your product, please contact Online Customer Support. Remember that you must have your original SWISSGEAR.com sales receipt available in order to obtain a return authorization for your repair or replacement. All returns must be sent to SWISSGEAR.com postage or freight prepaid. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or country to country.

5 Year Limited Warranty

LUGGAGE & TRAVEL BAGS

SWISSGEAR.com is proud to stand by the quality craftsmanship of its Luggage and Travel Bags. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for five years from the original date of purchase. If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of our original SWISSGEAR.com sales receipt, which serves as proof of purchase to validate your warranty.

Should you need to return your product, please contact Online Customer Support. Remember that you must have your original SWISSGEAR.com sales receipt available in order to obtain a return authorization for your repair or replacement. All returns must be sent to SWISSGEAR.com postage or freight prepaid. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or country to country.

Repair Proceedure

Warranty Repairs

LUGGAGE & BACKPACKS ONLY

To report a warranty defect or to get a product repaired that is outside its warranty, please contact Online Customer Support for a warranty defect RA # and shipping instructions to the nearest authorized repair center.

If the bag is deemed eligible for a warranty claim by Customer Support, arrangements will be made immediately to have it repaired. If we deem that the case is non-repairable, we will replace it with the same or an equivalent valued model, free of charge. For all warranty repairs, the customer is only responsible for the shipping cost to the repair center while SWISSGEAR.com will cover the cost to return the repaired product to the customer using FedEx/UPS Ground freight. If the customer would like priority return shipping, they must pay the difference.

If it is determined that the case is not covered under its warranty after it has been received by the repair center, the customer will be notified prior to any work being done. If at that time, the customer elects not to provide SWISSGEAR.com with an approval for the repair work as well as a credit card number, SWISSGEAR.com will cover the cost to return the non-repaired product to the customer using FedEx/UPS Ground freight. If the customer would like priority return shipping, they must pay the difference.

INTERNATIONAL ORDERS FROM SWISSGEAR.COM

Customers with an approved warranty claim for an international order processed on www.swissgear.com will be responsible for shipping of seam labels as well as replacement products if a local repair center is not available.

TRAVEL ACCESSORIES, BELTS & WALLETS

To report a warranty defect, please contact Online Customer Support. 

Non-Warranty Repairs

LUGGAGE & BACKPACKS ONLY

As an added service, all authorized repair centers will repair products sold by SWISSGEAR.com that fall outside of our limited warranty at a very nominal cost. To locate the closest authorized repair center, please contact Online Customer Support.